FAIS Act Compliance

 

Legal Entity and Licensing

• Legal name: Hastie & Piper Health Consulting CC (trading as HealthGroup)

• Registration number: 2007/200895/23

• FSP number: 33932

• ORG number: ORG3055

• Key Individuals:

  • Dale Piper

  • Robert Hastie

• Representatives:

  • Dale Piper

  • Robert Hastie

  • Natasha Rosser (under supervision)

  • Kerry-Lee Murray (under supervision)

• ​Professional Indemnity Cover:

  • R1,000,000 (Old Mutual Insure, Policy F/OMI/23/0929)

 

Contact Details

• Physical & Postal Address: Block B, 10 on Abrey Office Park, 10 Abrey Road, Kloof, 3610

• Telephone: 031 764 7298

• Email: info@healthgroup.org.za

• Website:www.healthgroup.org.za

 

Scope of Advice

HealthGroup is authorised and trained to advise on:

• Long-term Insurance (Categories A, B, C)

• Health Service Benefits

• Short-term Insurance: Personal Lines

• Retail Pension Benefits

• Deposits (Banks Act – 12 months or less)

 

Independence and Product Providers

• Independent status: No ownership of more than 10% in any life assurer or product provider

• Placement disclosure: Over one-third of health business is currently placed with Discovery Health

• Medical Aid panel: Bestmed, Bonitas, Discovery Health, Fedhealth, Medihelp, Momentum, Profmed, Sizwe Hosmed

• Gap cover providers: Ambledown, Kaelo | Dis-Chem, Sanlam, Sirago, Stratum, Turnberry, Western Gap, Zestlife

• Short-term insurance: MSTI, Discovery Insure

• International cover: TIC Travel Consultants, Cigna Global

• Primary health insurance: Discovery Flexicare, Momentum Health4Me, EssentialMed, Kaelo MyHealth, Essential Primary Plus

• Life insurance: Discovery Life, Momentum Myriad, PPS, Sanlam, FMI

 

Remuneration and Fees

• Commission: Paid by product providers on policies purchased

• Broker fees: Charged on certain gap policies

• Consulting fees: Optional R350/hour for advisory services

 

Governance Policies

• Conflict of Interest Management Policy

• Gifts and Incentives Register

• Complaints Resolution Process

• Treating Customers Fairly (TCF) Policy

• Protection of Personal Information (POPIA) Policy

• Statutory Notice of Client Rights

• FAIS Ombud Contact Details

 

Complaints and External Recourse

• Submit a complaint: complaints@healthgroup.org.za

• FAIS Ombud:www.faisombud.co.za | Tel: 012 762 5000

• Compliance Officer: Independent Compliance Management Solutions CC (FSB Practice No 4851)

  • Debbie Smith | Tel: 074 187 7325 | Fax: 086 606 9660 | Email: dsmith@compliancesolution.net

 

Medical Schemes Act Compliance

 

CMS Accreditation

• Broker accreditation numbers:

  • Dale Piper: BR 26711

  • Robert Hastie: BR 2768

  • Natasha Rosser: BR 52168

  • Kerry-Lee Murray: BR 52844

• Scope of services:

  • Option analysis, onboarding, claims support, contribution reviews, member education

 

Member Rights and Disclosures

• Waiting periods: Explained during onboarding

• Health disclosures: Required for underwriting and claims accuracy

• Non-discrimination: Membership is not influenced by age, gender, or health status

• Termination grounds: Disclosed per scheme rules

• CMS contact:

• www.medicalschemes.co.za

• Tel: 012 431 0500

• Email: complaints@medicalschemes.co.za

 

POPIA Compliance

 

Information Officer

• Information Officer: Dale Piper

• Email: dale@healthgroup.org.za

 

Personal Information Processing

• Categories: Identity, contact, financial, medical scheme, claims, communication records

• Purpose: Advice, onboarding, administration, claims support, legal compliance, marketing (with consent)

• Legal basis: Consent, contract, legal obligation, legitimate interest

• Retention: Records retained per statutory periods and securely destroyed thereafter

• Rights: Access, correction, objection, restriction, deletion

• Complaints: Information Regulator – complaints.IR@justice.gov.za

 

Treating Customers Fairly (TCF)

We embed the six TCF outcomes across our advice and service model:

1. Culture of fairness

2. Products matched to client needs

3. Clear and balanced communication

4. Suitable advice based on needs analysis

5. Reliable service and product performance

6. No unreasonable barriers to switching, claiming, or complaining

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Downloads and Requests

You may request or download the following documents:

• Conflict of Interest Management Policy

• Gifts & Incentives Register (on request)

• Complaints Resolution Policy and Form

• Contact Stage Disclosure Notice

• Representative Register (on request)

• Professional Indemnity Confirmation (on request)

• Medical Schemes Broker Charter

• POPIA Privacy Policy

• PAIA Manual

• Treating Customers Fairly Policy

 

Email info@healthgroup.org.za to request printed copies or schedule a register inspection.