TREATING CUSTOMERS FAIRLY - OUR COMPANY POLICY
At HealthGroup, we believe in treating our customers fairly and it's a fundamental part of our company policy. We're committed to improving our services and finding new and better ways to communicate important information about our products to you.
 

We believe in providing clear and easy-to-understand information, without using confusing language. Our Treating Customers Fairly philosophy is based on the following principles:

• We prioritise treating our customers fairly, and it's an integral part of our company culture.

• The product providers we support and services in the retail market are designed to meet the unique needs of each customer.

• We provide clear information to our customers and keep them informed before, during, and after the point of sale.

• Any advice we offer is tailored to our customers' specific circumstances.

• We deliver products that meet your expectations, and our service is of an acceptable standard.

• We won't create unreasonable barriers for customers who want to switch products, providers, submit a claim or make a complaint.

• We handle complaints and grievances in a professional, positive, and empathetic manner.

FEEDBACK:

We value your feedback and aim to provide you with the best possible service. Whether you have positive or negative feedback, we want to hear it. You can let us know your thoughts by visiting our 'Contact Us' page. Your feedback is essential in helping us enhance our service and meet your expectations.